Terms & Conditions of Hire
Last updated: March 2026
These Terms and Conditions apply to the hire of reusable moving boxes and related equipment from Steven George Brooks trading as Better Box Hire of 5 Birch Way, Honley, Holmfirth, HD9 6FL ("Better Box Hire", "we", "us", "our").
By placing a booking with us, you agree to these Terms and Conditions.
1. About us
1.1 We are Steven George Brooks trading as Better Box Hire.
1.2 Our business address is: 5 Birch Way, Honley, Holmfirth, HD9 6FL.
1.3 You can contact us at: Email: hello@betterboxhire.com
2. Our service
2.1 Better Box Hire provides a reusable moving box hire service.
2.2 We deliver hired boxes and agreed accessories to customers and collect them after the hire period ends.
2.3 We are a box hire and collection service only. We are not a removals company.
2.4 We do not provide packing, unpacking, loading, lifting, transport of contents, removals labour, or storage unless specifically agreed by us in writing.
3. Service area
3.1 Our standard service area is Huddersfield, Honley, Holmfirth, Kirklees, Calderdale and nearby surrounding areas, as agreed at the time of booking.
3.2 We may accept bookings outside our usual area at our discretion and may charge an additional delivery fee.
4. Hire packs and prices
4.1 Our standard hire prices are:
- Student Pack: 10 boxes, 7 days, £29
- 1-Bed Pack: 20 boxes, 14 days, £45
- 2-Bed Pack: 30 boxes, 14 days, £59
- Large Move Pack: 40 boxes, 14 days, £79
- Extra week: £10
- Dolly add-on: £7
4.2 Prices may change from time to time, but the price confirmed at the time of booking will apply to that booking.
4.3 All prices are in pounds sterling.
4.4 If we are not VAT registered, no VAT is charged.
5. Booking and acceptance
5.1 A booking request is not confirmed until:
- we have confirmed availability;
- the full hire fee has been paid; and
- the required refundable security deposit has been paid.
5.2 A contract is formed when we have confirmed availability and the full hire fee and deposit have been received.
5.3 We may refuse a booking where:
- stock is unavailable;
- the requested address is outside our agreed service area;
- access, timing, or safety issues make the booking unsuitable; or
- payment and deposit have not been received in full.
6. Payment and security deposits
6.1 The full hire fee must be paid in advance.
6.2 A refundable security deposit must also be paid in advance.
6.3 Our standard deposit amounts are:
- Student Pack: £25
- 1-Bed Pack: £40
- 2-Bed Pack: £50
- Large Move Pack: £60
- Dolly: £30
6.4 We may deduct reasonable amounts from the deposit where:
- items are returned late;
- items are missing;
- items are damaged beyond fair wear and tear;
- items are returned in an excessively dirty condition; or
- delivery or collection fails because of the customer.
6.5 Any remaining undisputed deposit balance will normally be refunded within 3 working days of collection and inspection.
7. Delivery and collection
7.1 We will agree a delivery window and collection window with you.
7.2 Delivery and collection times are estimates and are not guaranteed exact times.
7.3 You must ensure that:
- all address details provided are accurate;
- access is safe and reasonable;
- any parking restrictions, stairs, access issues or gate codes are disclosed in advance;
- hired items are empty, accessible and ready at the agreed collection time; and
- an adult is present if reasonably required.
7.4 If we cannot complete delivery or collection due to inaccurate information, unsafe conditions, lack of access, parking restrictions, nobody being available where reasonably needed, or the hired items not being ready, we may charge a reasonable additional fee for a failed or rearranged visit.
8. Hire period
8.1 The hire period starts on the day the hired items are delivered, unless otherwise agreed in writing.
8.2 The standard hire period depends on the pack booked.
8.3 If you need the items for longer, you must contact us before the hire period ends.
8.4 Extensions are subject to availability and charged at our current extension rate.
9. Ownership of hired items
9.1 All hired boxes, dollies, and accessories remain the property of Better Box Hire at all times.
9.2 You do not obtain ownership of any hired item by paying the hire fee or deposit.
10. Customer responsibility for hired items
10.1 From delivery until collection, you are responsible for the hired items.
10.2 You must:
- keep them safe and secure;
- use them carefully and only for normal moving and storage purposes;
- not overload, misuse, alter, sell, lend, sub-hire or dispose of them;
- keep them in reasonably clean condition; and
- make them available for collection at the agreed time.
10.3 You are responsible for any loss of or damage to the hired items beyond fair wear and tear.
10.4 We may deduct reasonable charges from the deposit for missing, damaged, excessively dirty, or late-returned items.
11. Condition and cleaning
11.1 We aim to supply hired items in clean and usable condition.
11.2 Items must be returned in reasonably clean condition, allowing for ordinary moving use.
11.3 We may charge a reasonable cleaning fee where items are returned with heavy dirt, food waste, liquids, mould, paint, strong odours, or similar contamination beyond normal use.
12. Late returns
12.1 If hired items are not ready for collection at the agreed time or are kept beyond the agreed hire period without approval, late charges may apply.
12.2 Standard late charges are:
- £15 per day.
12.3 Late charges may be deducted from the deposit.
12.4 Continued failure to return our property may lead to further recovery action and/or replacement charges.
13. Missing or damaged items
13.1 You are responsible for missing or badly damaged items beyond fair wear and tear.
13.2 Our standard replacement or damage charge is:
- £15 per missing or badly damaged box
- a reasonable replacement or repair charge for any missing or badly damaged dolly or accessory
13.3 We will not charge for ordinary scuffs, minor marks, or reasonable wear consistent with proper use.
14. Packed contents
14.1 We do not inspect, pack, unpack, load, carry, move, transport, or store your belongings.
14.2 You are solely responsible for deciding how your belongings are packed into the hired boxes.
14.3 You must ensure boxes are not overloaded and are used only for suitable contents.
14.4 We are not responsible for damage to, or breakage of, any items packed by you into the hired boxes, including where caused by poor packing, overloading, misuse, or failure to secure contents properly.
15. Cancellations and refunds
15.1 If you cancel more than 48 hours before the agreed delivery window, we will normally refund the hire fee and deposit in full.
15.2 If you cancel within 48 hours of the agreed delivery window, we may retain a reasonable amount to reflect our direct unrecoverable costs, up to a maximum of £10, unless your statutory rights require otherwise.
15.3 If the hire has already begun, normal hire charges will apply unless the law says otherwise.
15.4 Any refund due will normally be made to the original payment method.
16. Consumer rights
16.1 Nothing in these Terms excludes or limits any rights you have under consumer law.
16.2 We will provide our services with reasonable care and skill.
16.3 If there is a problem with our service, please contact us promptly so we can try to resolve it.
17. Limitation of liability
17.1 We will provide our services with reasonable care and skill.
17.2 Nothing in these Terms excludes or limits any liability which cannot legally be excluded or limited, including liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation; or
- any other liability which cannot legally be excluded or limited.
17.3 To the fullest extent permitted by law, Better Box Hire shall not be liable for:
a. damage to, or breakage of, any items packed by the customer into the hired boxes, including where caused by poor packing, overloading, misuse, or failure to secure contents properly;
b. delay, failed delivery, failed collection, or additional costs caused by:
- inaccurate booking information;
- lack of access;
- parking restrictions;
- unsafe conditions at the property;
- the customer not being present where reasonably required; or
- the customer failing to make the hired items available for delivery or collection;
c. loss or damage caused by events outside our reasonable control, including severe weather, traffic incidents, road closures, breakdowns, labour disruption, or similar events;
d. indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or loss arising from inconvenience, delay, disruption, or stress connected with a move.
17.4 Subject to clause 17.2, any liability we do have shall be limited to losses that are reasonably foreseeable and directly caused by our breach of contract or failure to use reasonable care and skill.
18. Events outside our control
18.1 We are not responsible for delay or failure to perform our obligations where this is caused by events outside our reasonable control.
18.2 These may include severe weather, traffic incidents, road closures, vehicle breakdown, labour disruption, or other similar events.
18.3 If this happens, we will try to contact you as soon as reasonably possible and rearrange where practical.
19. Complaints
19.1 If you are unhappy with our service, please contact us first at hello@betterboxhire.com.
19.2 Please include your booking reference and details of the issue so we can investigate it properly.
20. Privacy
20.1 We handle personal information in accordance with our Privacy Policy.
20.2 You should read our Privacy Policy to understand how we collect, use, store, and protect your personal data.
21. Distance sales and cancellation rights
21.1 If you are a consumer and book online, by phone, by email, by WhatsApp, or by another distance method, you may have statutory cancellation rights.
21.2 Nothing in these Terms removes or reduces any statutory cancellation right or other statutory right you may have.
21.3 Where a booking is due to start within the statutory cancellation period, we may ask you to expressly request that we begin the service during that period.
22. General
22.1 If any part of these Terms is found to be invalid or unenforceable, the rest shall remain in force.
22.2 We may update these Terms from time to time. The version in force at the time of booking will apply to that booking.
22.3 These Terms are governed by the law of England and Wales.
22.4 Any disputes shall be subject to the jurisdiction of the courts of England and Wales, except where consumer law says otherwise.