Privacy Policy

Last updated: March 2026

This Privacy Policy explains how Steven George Brooks trading as Better Box Hire ("Better Box Hire", "we", "us", "our") collects, uses, stores, and protects your personal information.

1. Who we are

We are: Steven George Brooks trading as Better Box Hire
5 Birch Way, Honley, Holmfirth, HD9 6FL
Email: hello@betterboxhire.com

2. What personal information we collect

We may collect and use the following personal information: your name, email address, phone number, delivery address, collection address, booking dates and move details, notes you provide about access, parking, or the move, records of your enquiries and messages to us, payment and deposit information, and website usage information where cookies or analytics are enabled.

3. How we collect your information

We collect information when you fill in a form on our website, contact us by email, phone, WhatsApp, or message, book our services, make payment through our payment provider, or browse our website where cookies or analytics are enabled.

4. Why we use your information

We use your personal information to respond to enquiries, arrange and manage bookings, deliver and collect hired boxes, process payments and deposits, send booking confirmations and service updates, keep business and accounting records, deal with complaints or problems, improve our website and services, and send marketing only where we are allowed to do so.

5. Our lawful bases

We use personal information based on: Contract (to provide our service), Legal obligation (tax and accounting records), Legitimate interests (to run and improve the business), and Consent (where we rely on your permission). You can withdraw consent at any time.

6. Who we share your information with

We only share personal information where necessary, including with website providers, email providers, payment providers, accounting support, IT support, and regulators or professional advisers where required. This may include Squarespace, Google Workspace, and Revolut. We do not sell your personal information.

7. Payments

Payment processing is handled by third-party providers. We do not intentionally store full card details.

8. How long we keep your information

Enquiry data: up to 12 months. Booking and customer records: up to 6 years. Accounting and payment records: up to 6 years or as required by law. Marketing consent records: until withdrawn. Website analytics: per platform settings.

9. Marketing

We may occasionally contact previous customers about our services where lawfully allowed. You can withdraw consent at any time.

10. Your rights

You may have the right to access, correct, erase, restrict, object to, or transfer your personal information, and to withdraw consent.

11. Complaints

Contact us at hello@betterboxhire.com. You also have the right to complain to the Information Commissioner's Office (ICO).

12. Security

We take reasonable steps to keep personal information secure.

13. Third-party services

Some services we use may store information outside the UK. We expect those providers to use appropriate safeguards.

14. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always appear on our website.